Phone Rage

I hate automated systems. The Washington Unemployment Hotline has static-y 70's top 40 hits for their hold music; it's almost impossible to listen to, but they've got me stuck- I really need to talk to a representative! I just called Hartford Life with a question about my parent's trust and I could not speak with a representative; I tried pressing zero and no luck. It's funny, because the recorded message mentions their "extraordinary customer service." I know that machines are more convenient and save on overhead, and the real people aren't always all that helpful anyhow, but they're usually better than the automated ones.